Shipping Policy

Shipping rates & costs
Ecolutions Solutions Limited applies a shipping fee to all orders that are valued below £25 within the United Kingdom. This fee is £2.99 per order. 
Shipment tracking references are provided when available, these can be found on your order completion emails or via your order history on ‘My Account‘.

In order to minimise postage and packaging costs, Ecolutions may package orders reusing packaging from our suppliers. This is also to aid the reduction of our carbon footprint. 

Shipping methods and delivery times
Ecolutions ships each order using Royal Mail delivery services. Orders are shipped in accordance with the opening hours of the Post Office and as such, orders will be fulfilled within 1-2 working days of placement. 

Shipping restrictions
Age restricted items will not be processed until age verification has been approved. 

Missing or lost packages
Ecolutions does not accept any liability for lost or damaged packages. Any missing or lost packages must be reported to Royal Mail using the online claim form. Please use any tracking reference numbers provided when making the claim. Should you require any additional information whilst making your claim, please contact us using sales@ecolutions.co.uk.

International shipping
Presently, Ecolutions does not ship packages outside of the United Kingdom. In some cases, orders may be shipped to other countries, and the shipping costs will be discussed and agreed prior to order fulfillment.

Return and exchange information
Please see our refund and exchange policy for more details.